Reference

Your Rights and Rules at posd

These terms set out exactly what you agree to when you open an account with us, how your data is handled, and what you can expect from us…

Account EligibilityDANA, OVO, GoPay & QRIS RulesWithdrawal ConditionsAccount Suspension PolicyJurisdiction Compliance

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What These Terms Actually Cover

posd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on posd, you confirm that you have read, understood and accepted every clause in this document. These terms govern account registration, fund deposits using DANA, OVO, GoPay or QRIS, withdrawal requests, game participation, and the suspension or closure of your account. We

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reserve the right to update these terms at any time; we will notify you via email or in-account message before any material change takes effect. Continued use of the platform after notification constitutes acceptance of the revised terms. Use of our services depends on local law,
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and we are not liable for access restrictions arising from your local jurisdiction. For players based in Surabaya or anywhere else in Indonesia, the same terms apply uniformly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

How to Reach Us About These Terms

If any clause is unclear or you need to raise a formal query about your account terms, our support team is available 24 hours a day, seven days a week.

Live Chat Open the chat icon in your account dashboard at any time. Our agents handle terms-related queries, account disputes and withdrawal holds around the clock, with a two-minute average first-response time.

Email Support Send a detailed description of your terms query to our support address listed in your account settings. We aim to reply within 24 hours and keep a full record of every exchange for your reference.

In-Account Ticket Submit a formal ticket directly inside your posd account under Settings › Help. Tickets are tracked with a reference number so you can follow progress and escalate if a resolution is not reached within 48 hours.

HOW WE HANDLE POLICY

Six Ways We Keep Your Account Secure

Our commitment under these terms extends beyond the words on this page. We operate clear data-retention rules, transparent cookie practices and strict account-security protocols so that the agreement between us is upheld…

Data Retention

We retain your account data for the period required by applicable regulations and no longer. Once your account is closed, personal data is anonymised within 30 days unless a legal hold applies to your case.

Cookie Policy

Our site uses session and analytics cookies only. You can manage cookie preferences from the footer of any page. We do not sell cookie data to third parties under any circumstance covered by these terms.

Account Security

Two-factor authentication is available on all accounts and is strongly encouraged. If we detect unusual login activity — such as a new device or unfamiliar IP — we will send a verification prompt before granting access.

Payment Verification

Every deposit via DANA, OVO, GoPay or QRIS is matched to your registered account name. Mismatched names are flagged automatically and held for manual review — this protects you from unauthorised fund movements.

Who to Contact for Changes

To request an amendment to your stored data or to dispute a term interpretation, email the address shown in your account settings. We acknowledge all formal requests within one business day and resolve them within seven.

Term Revision Notice

We notify you of any revision to these terms at least seven days before it takes effect — via in-account banner and email. You may close your account without penalty if you do not accept the revised version.

Common Questions About Our Terms

These are the questions we receive most often about account conditions, payment rules and data rights. If your question is not answered here, open a live-chat session or submit a ticket from inside your account.

The full terms document is always available at posd.best/terms-conditions/ — this page. We also link to it from the account registration flow and from the footer of every page on the site.

Access to our services depends on local law. You are responsible for confirming that using the platform is permitted in your region before you open an account or make a deposit via DANA, OVO, GoPay or QRIS.

You may close your account without penalty within seven days of receiving our revision notice. Submit a closure request via the in-account ticket system and your remaining balance will be processed through your verified withdrawal method.

We anonymise your personal data within 30 days of account closure, provided no legal hold or unresolved dispute is attached to your account at that time. You can request confirmation of deletion via email support.

QRIS and GoPay deposits must originate from an e-wallet registered in your own name, matching the name on your posd account. Deposits from third-party accounts are not permitted and will be returned minus any network fees incurred.

Yes. Send a data-access request to the support email in your account settings. We will compile and send your account data within seven business days in a readable format, as described in the data-handling section of these terms.

Accounts may be suspended if we detect mismatched payment details, repeated failed identity checks, or activity that appears inconsistent with the terms you accepted at registration. We notify you by email before any suspension lasting more than 24 hours.

Your Rights and Rules at posd

How to Reach Us About These Terms

Six Ways We Keep Your Account Secure

Data Retention

Cookie Policy

Account Security

Payment Verification

Who to Contact for Changes

Term Revision Notice

Common Questions About Our Terms

01 Where can I find the full version of posd's terms?

02 Can I use posd if I live in Indonesia?

03 What happens if I disagree with a change to the terms?

04 How long does posd keep my personal data after I close my account?

05 What are the rules around QRIS and GoPay deposits under the terms?

06 Can I request a copy of my account data under these terms?

07 Under what circumstances can my account be suspended?

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